Refund policy

Bought a skill and it didn't help? You get your money back. No questions.

How to ask

1. Email support@shipsnag.com from the address you used at checkout, or include that address.
2. Add your order or payment ID from the Dodo Payments receipt if you have it. It speeds things up, but you don't need it.
3. That's it. You don't need to give a reason, though we'd love to hear what didn't work so we can fix it.

What happens next

• We usually process refunds within 2 business days.
• Dodo Payments, our payment provider, sends the money back to your original payment method. Your bank usually shows it in 5 to 10 business days.
• After a refund, please delete the skill files.

The details

• One-time purchases (single skills and the Ship Check bundle): refundable within 7 days of purchase.
• All access: the first payment and each yearly renewal are refundable within 7 days of that charge. To stop future renewals, cancel. See the terms.
• After 7 days: if a skill doesn't work as described, email us anyway. We'll fix it, and we may still refund you case by case.
• Dodo Payments may refuse refunds in cases of fraud or repeated refund abuse.
• Please email us before filing a chargeback or bank dispute. It's faster for you, and we'll sort it out.